We provide fully managed virtual and remote call center solutions, tailored to meet the specific needs of businesses. Our services include customer service, sales, technical support, data entry, scheduling, and operator services. These solutions offer:
Reduced overhead costs compared to maintaining in-house call centers.
Ability to scale operations up or down based on demand.
Access to multilingual agents who can serve diverse markets.
Utilization of the latest technology for efficient call handling and customer management.
Our customer service solutions ensure your customers receive timely and professional support. Our multilingual agents are trained to handle inquiries, resolve issues, and provide a positive customer experience.
Our sales support services include lead generation, telesales, and customer relationship management. We help businesses increase their revenue by providing skilled sales agents who understand your products and market.
We offer technical support services to assist your customers with product-related issues. Our tech support team is knowledgeable and capable of handling complex technical queries, ensuring customer satisfaction and loyalty.
Our data entry services help businesses manage their data efficiently. We provide accurate and timely data entry solutions, allowing you to focus on core business activities.
We offer scheduling services to manage appointments, bookings, and other timesensitive activities. Our scheduling solutions help businesses optimize their operations and improve customer satisfaction.
Our operator services provide professional handling of incoming calls, ensuring that every call is directed to the right department or person. This service enhances the efficiency of your business communications.
Our proprietary Interpreter Management System integrates Applicant Tracking System (ATS), Human Resources Management (HRM), Learning Management System (LMS), and a call system for both OPI and VRI calls into one unified platform. This system simplifies the management of interpreters by streamlining recruitment, training, scheduling, and performance tracking. The advantages to our clients include:
Faster onboarding and deployment of interpreters.
Consistent training and performance monitoring ensure high standards.
A single platform for managing all aspects of interpreter and business services.
Easily scalable to meet the growing needs of clients.
Streamlines the recruitment of interpreters.
Manages interpreter profiles, certifications, and compliance.
Provides ongoing training and skill development for interpreters.
Supports seamless connection to interpreters for both VRI and OPI, ensuring quick and efficient service delivery.